On-site Support Services

Choosing a provider of on-site support is probably one of the most important ICT decisions. Only with proficient and reliable support solutions can you be assured of your companies continued mission critical IT operations. There are many companies offering various services, but GENSupport is different.

At GENSupport, we not only provide the best possible service at very competitive rates, but we have a comprehensive range of support options and services to meet any requirement. Providing a support solution is not just about providing a technician on site in response to a call-out, its about providing a full compliment of services to ensure that every eventuality is covered and at the most economic rates. A combination of Phone, remote, online  and on-site support are all required components of a support solution and that's what we do.

Back-office Support; is a term used to describe support of your servers and infrastructure, excluding workstations, printers, faxes and so on. Back-office support is usually provided via remote support so we can regularly monitor the health and performance of your back-office and attend to issues as they arise. A site visit  is required in the event an issue cannot be resolved remotely (i.e dead server) and in many cases, an engineer is on route even before you've reported the problem.

Workstation Support; is a term used to describe support of end users and their workstations. The is also done remotely if possible but sometimes requires a site visit in the event, for example a hard disk failure or user training.

Peripheral devices such as printers, scanners, faxes, and so on are all covered within the scope of on-site maintenance because we simply can't repair them remotely.

But GENSupport has much more to offer in addition to our core services, we provide a range of specialist services including....

Data Recovery; We can recover data from virtually any medium given enough time, from a corrupted hard disk to a laptop retrieved from a lake. Our data recovery specialists can in most cases determine the likelihood of success within an economic timescale before any chargeable work is undertaken.

Disaster Recovery; Too many companies fail to prepare for the worst... a fire, a flood or theft of your server and/or telephone system. GENSupport has extensive experience in preparing and providing disaster recovery plans and rollouts. With GENSupport, we can have you operational again after a fire in as little as 48 hours and that includes temporary buildings to house your staff. For the complete solution consider GEN Support.

Forensic Analysis; Do you have any doubts about a member of staff? Have you recovered equipment involved in a crime?. Our forensic analysis services provided a comprehensive report of all applicable information from a computer or data storage device. Such information as full copies of current and deleted email's, current and deleted files, recent document activity, internet activity, and so on. Where data is encrypted, we can attempt its decryption and deciphering. The level of detail is specific to each case and customer requirements.

Mobile Data; Provide high speed wireless internet access to virtually anywhere on the planet. Middle of a field or top of a mountain, its all the same to us. Complementary services to this are Mobile Credit/Debit Card Services, data uplinks, wireless VPN and more.

Contracts and Agreements; All our services can be provided on a contract term with fixed or variable pricing, or on a pay as you go basis or any combination of both. Use us every day as your outsourced IT Department, or for two weeks every year whilst you go on Holiday for piece of mind. Our Emergency Support service provides high availability 24/7 on-site support on demand when you need it.

We can work as a sole provider of IT onsite support services, or as part of a team with internal support staff. Our technical expertise is second to none and we are confident that you will be completely satisfied with both our response and performance. Assuring you of our best attention and professional 24/7 support.